Refund and Returns Policy
At Futuregiz Tech Solutions, customer satisfaction is our priority. We strive to ensure a smooth and reliable shopping experience across all our electronic and technology products.
Reporting Issues
If you face any issue with your order, you can:
- Submit the Contact Form on our website, or
- Email us at [Insert Email]
A support ticket will be generated, and our team will handle your request. All further communication will be conducted through this ticket system.
Returns & Replacements
Eligibility for Refund or Replacement
- Refunds are issued in cases of:
- Non-delivery of orders
- Product unavailable (out of stock and cannot be replaced)
- Replacements are provided for:
- Damaged items
- Incorrect items delivered
- Defective products (subject to verification)
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or installed products
- Items without original packaging, serial numbers, or accessories
- Sensitive electronic components such as:
- Batteries
- Chargers
- Display panels (LCD/LED)
- Glass panels
- PCB boards
- Any product marked as non-returnable on the product page
Timeline for Raising Issues
- Issues must be reported within 7 days of delivery
- Resolution is typically provided within 3 business days of ticket creation
- Refunds or replacements are processed within 15 days of ticket approval
Refund Process
Refund Method
- Prepaid Orders: Refunded to the original payment method
- Cash on Delivery (COD): Refunded via UPI or Bank Transfer (NEFT/RTGS) to the registered customer
RTO (Return to Origin) Cases
If an order is returned due to non-acceptance:
- A valid reason must be provided
- Refunds are processed within 30 days after receiving the returned order
- In cases of repeated order rejections or sensitive product categories, shipping and handling charges may be deducted
Important Notes
Order Errors
- No refunds for incorrect orders placed by the customer
- Replacement may be offered (if available), with return and re-shipping costs borne by the customer
Communication Policy
- Phone support is limited to order and pre-sales queries only
- Returns/refunds must be handled via support tickets
- WhatsApp is used only for notifications and is not monitored for support queries
How to Initiate a Return or Replacement
- Log in to the return/RMA section on the Futuregiz website
- Select your order
- Choose the issue type
- Provide a clear description
- Upload required images/videos
- Submit your request
You will receive an RMA ID and status updates through your account.
Verification & Packaging
- Photo/video proof may be required for damaged or incorrect items
- Report shipping damage within 3 days of delivery
- Ensure items are securely packed when returning
Refund Approval & Processing
- Once the returned item is received and inspected, approval/rejection will be notified
- Approved refunds are processed within 5–7 working days
- Processing time may vary depending on your bank/payment provider
Late or Missing Refunds
If your refund is delayed:
- Check your bank account
- Contact your card provider or bank
- If still unresolved, email us at [Insert Email]
Partial Refunds
Partial refunds may be issued in cases where:
- Items show signs of use
- Packaging is opened or damaged
- Items are incomplete or missing parts (not due to our error)
Sale Items
Products purchased under sale or promotional offers are non-refundable unless defective or damaged.
Contact Us
For any return or refund-related queries:
Futuregiz Tech Solutions
Email: [Insert Email]
Working Hours: Monday to Friday (10:00 AM – 5:00 PM)